1.- Identification, acceptance and access to the Website
These Terms and Conditions regulate the access and use of the website www.riubee.com (hereinafter “Website“) owned by Beeloha Ops LLC (hereinafter “Riubee“) with tax identification number: 93-4349692 and registered office at Rue des Coteaux, 3 (Neuchâtel, 2013, CH)
You can contact Riubee by sending an email to the following address:
Access to the Website implies acceptance of these Terms and Conditions, as well as the different modifications and/or additional legal texts that Riubee may include in the future.
Access to and browsing through the Website shall not require Users to register and shall be completely free of charge.
2.- Object
This Website has been developed by Riubee with the purpose of offering families activities and experiences to enrich their children. On the website you can easily find a list of different activities along with detailed information about them.
3.- Functioning of the Website
The Website has information on numerous activities, managed by providers of Riubee, so that the user can contract them directly from the Website itself.
The data included on the Website in the activity’s descriptions are for information purposes only.
Therefore, Riubee declines any responsibility for the appearance of errors in this information, although it undertakes to take all measures within its power to correct any errors or omissions as soon as possible after having been informed of them.
4.- User Account.
The Website offers Users the possibility to create an account through an online form to be filled in with the data required therein.
Users shall have full responsibility for the use of their User account. Consequently, Users are responsible for the proper custody and confidentiality of the User name and/or passwords, as well as all data that allow access to their account, and undertake not to transfer their use to third parties, either temporarily or permanently, nor to allow access to third parties.
By virtue of the foregoing, Users must immediately notify Riubee by email at carla.moure@riubee.com of any misuse of their User name and/or password, due to circumstances such as theft, loss or unauthorized access thereto, so that Riubee can proceed to cancel or block and/or disable them as soon as it becomes aware of the misuse of their User Account. Until such events are reported, Riubee shall be exempt from any liability that may arise from the misuse of user names or passwords by unauthorised third parties.
5.- Conduct of Users on the Website
Users undertake to make lawful, diligent, honest and correct use of any information or content they have access to through the Website, and all of this under the principles of good faith and respecting at all times the law in force and these Terms and Conditions of Purchase.
In particular, but without limitation, Users shall not:
- Registering or communicating data that is not true, accurate, complete and/or up to date, or accessing the Website using the name, identification data or password of another User or impersonating any person or identity.
- Use the Website for fraudulent purposes, or in connection with criminal offences or unlawful activities of any kind.
Riubee reserves the right to deny any attempt to access the Website, terminate accounts, delete or modify content, or cancel the provision of Services in cases of misuse of the Website.
6.- Payment, Billing & Refund Policies
6.1 Payment Policy
A) Payment Methods
Riubee (“the Platform”) accepts various payment methods, including but not limited to credit cards, debit cards, and other forms of electronic payment. The available payment methods may vary depending on your location and the services you are using.
B) Payment Authorization
By making a payment on the Platform, you authorize us to charge the chosen payment method for the total amount of the transaction. You are responsible for providing accurate and up-to-date payment information.
C) Currency
All payments and transactions on the Platform are processed in the currency specified during the checkout process.
D) Payment Security
The Platform takes payment security seriously. We use industry-standard encryption and security measures to protect your payment information. However, it is important to note that no online method of transmission or electronic storage is completely secure. By using the Platform, you acknowledge and accept these inherent security risks.
6.2 Billing Policy
A) Recurring Billing
Some services on the Platform may be offered on a subscription basis. Recurring billing will automatically charge your payment method at regular intervals, such as monthly or annually, based on the terms of your subscription.
B) Billing Information Updates
You are responsible for keeping your billing information current and accurate. If your payment method is declined, we may suspend or terminate your access to subscription-based services.
C) Billing Disputes
If you have questions about a charge on your billing statement, please contact our customer support team as soon as possible to resolve the issue. You may dispute billing errors within a reasonable timeframe.
6.3 Refund Policy
A) Refund Eligibility
Refunds may be issued under certain circumstances, such as:
- If a service or product you paid for is not delivered as described.
- If there are billing errors or unauthorized charges.
- If you cancel a subscription within the specified refund period.
B) Refund Requests
To request a refund, please contact our customer support team. Refund requests are typically processed within a reasonable timeframe.
C) Non-Refundable Items
Please note that certain items, such as non-refundable fees and services, are not eligible for refunds. The non-refundable status of these items will be clearly communicated during the purchase process.
D) Third-Party Services
For services or products offered by third-party providers, refund policies may vary. Please refer to the specific refund policies of those providers for more information.
E) Chargebacks
If you dispute a charge with your payment provider (e.g., credit card company), our refund policy takes precedence. Initiating a chargeback may result in your account being suspended or terminated.
7.- Intellectual Property
All rights to the content, design and source code of this Website and, in particular, including but not limited to, all rights to the photographs, images, text, logos, designs, trademarks, trade names, data included on the Website and any other intellectual and industrial property rights are owned by Riubee, or by third parties who have expressly authorized Riubee to use them on its Website.
Therefore, and by virtue of the provisions of Royal Legislative Decree 1/1996, of 12 April, which approves the revised text of the Intellectual Property Law, regularizing, clarifying and harmonizing the legal provisions in force on the subject, as well as Law 17/2001, of 7 December, on Trademarks and complementary legislation on intellectual and industrial property, it is expressly forbidden to reproduce, transmit, adapt, translate, distribute, publicly communicate, including making available, all or part of the contents of the Website, in any medium and by any technical means, unless expressly authorized in writing by Riubee.
Riubee does not grant any licence or authorization to use its intellectual and industrial property rights or any other property or right related to the Website, and under no circumstances shall access and browsing by Users be understood to imply a waiver, transmission, licence or total or partial transfer of said rights by Riubee.
Any use of these contents not previously authorized by Riubee will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.
8.- Exclusion of liability
Riubee does not provide any guarantee and shall not be liable, under any circumstances, for damages of any kind that may arise from access to or use of the contents of the Website. Among others, and by way of example and without limitation, Riubee shall not be liable for the following circumstances:
- Users’ expectations about the contracted activities.
- For the lack of availability, maintenance and effective functioning of the Website and/or its services or contents, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to the lack of availability or continuity of the functioning of the Website.
- The lack of usefulness of the Website or the contents for any service.
- The content of other Internet pages to which links may be placed on the Website.
- Riubee shall not be liable for the existence of viruses, malicious or harmful programs on the Website or any damage resulting from their presence. Furthermore, Riubee shall not be liable for any loss, damage or disruption caused by computer attacks, whether in the form of loss of data, damage to equipment or financial loss resulting from such events.
- The illicit, negligent, fraudulent use, contrary to these Conditions or to good faith, of the Website or its contents, by Users, including any infringement of the Intellectual and/or Industrial Property rights of Riubee or third parties.
- From the publication through the Website of comments and opinions that infringe the rules mentioned in these Conditions of Purchase, the applicable legislation or the rights of third parties.
- Cases of force majeure, understood as the failure, suspension or interruption of the services or use of the Website as a result of power restrictions, the blocking of telecommunications or the Internet network, actions or omissions of third parties, telecommunications operators or service, supply or transport companies or any other causes or circumstances beyond the control of Riubee that prevent the normal use of the Website.
9.- Hyperlinks
The Website may contain hyperlinks that allow the User to access third-party websites. Riubee assumes no responsibility for the content, information or services that may appear on these sites, which are offered solely for information purposes by Riubee, and in no case imply any relationship, acceptance or endorsement between Riubee and the persons or entities that own such content or the owners of the sites where they are located.
10.- Modifications
Riubee reserves the right to make as many changes as it deems appropriate to these Terms and Conditions of Purchase, in which case Users will be notified in advance.
These modifications shall be valid as soon as they are published on the Website.
11.- Safeguard clause
All clauses or terms of these conditions of use must be interpreted independently and autonomously, and the rest of the stipulations will not be affected in the event that one of them has been declared null and void by a court ruling or final arbitration decision.
12.- Jurisdiction
For the resolution of any discrepancy, question or claim derived directly or indirectly from the interpretation or execution of these T&C, the parties waive any jurisdiction that may correspond to them and submit to the jurisdiction of the Courts and Tribunals of the city of the User’s domicile.
